/* DestekGO Yönetim V4.9.0 — Destek talepleri */
.dt-ledger { margin-bottom: 4px; }
.dt-ledger a.cell { cursor: pointer; }
.dt-ledger a.cell:hover { background: var(--paper); }
.dt-toolbar { display: flex; flex-wrap: wrap; gap: 10px 14px; align-items: flex-start; justify-content: space-between; margin: 18px 0 0; }
.dt-toolbar .fn-seg { margin-bottom: 0; }
.dt-filters { gap: 8px; flex-wrap: wrap; }
.dt-filters .input[type=search] { min-width: 260px; }
.dt-toolbar + .panel { margin-top: 14px; }
.tbl tr.dt-unread td { background: #fffaf3; }
.dt-subj { display: inline-flex; align-items: center; gap: 7px; }
.dt-dot { width: 8px; height: 8px; border-radius: 50%; background: var(--orange); flex: none; display: inline-block; }
.dt-grid { margin-top: 16px; align-items: start; }
.dt-thread { padding: 18px; display: flex; flex-direction: column; gap: 12px; max-height: 70vh; overflow-y: auto; }
.dt-msg { border: 1px solid var(--line); border-radius: 14px; padding: 12px 14px; background: var(--surface); max-width: 88%; }
.dt-msg.customer { align-self: flex-start; border-left: 4px solid var(--navy-3); }
.dt-msg.admin { align-self: flex-end; background: #fff7ef; border-color: #ffe0c2; }
.dt-msg.internal { background: var(--amber-soft); border: 1px dashed #e9c27c; align-self: stretch; max-width: none; }
.dt-msg-head { display: flex; align-items: center; gap: 8px; margin-bottom: 6px; flex-wrap: wrap; }
.dt-msg-head .avatar { width: 26px; height: 26px; font-size: 11px; }
.dt-msg-head small { color: var(--muted); }
.dt-msg-head time { margin-left: auto; color: var(--muted); font-size: 12px; }
.dt-body { font-size: 14px; line-height: 1.6; overflow-wrap: anywhere; color: var(--ink-2); }
.dt-sys { align-self: center; font-size: 12px; color: var(--muted); background: var(--line-2); border-radius: 99px; padding: 4px 12px; text-align: center; }
.dt-sys time { margin-left: 6px; }
.dt-att { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
.dt-thumb { width: 92px; height: 92px; border-radius: 10px; overflow: hidden; border: 1px solid var(--line); display: block; background: var(--line-2); }
.dt-thumb img { width: 100%; height: 100%; object-fit: cover; display: block; }
.dt-doc { display: inline-flex; align-items: center; gap: 8px; border: 1px solid var(--line); background: var(--surface); border-radius: 10px; padding: 8px 12px; cursor: pointer; font: inherit; font-size: 13px; color: var(--ink); max-width: 100%; text-align: left; }
.dt-doc small { display: block; color: var(--muted); font-size: 11.5px; }
.dt-doc svg { width: 18px; height: 18px; flex: none; }
.dt-reply .panel-body { display: flex; flex-direction: column; gap: 10px; }
.dt-reply textarea { width: 100%; border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px; font: inherit; resize: vertical; min-height: 110px; }
.dt-reply.internal { border-color: #e9c27c; }
.dt-reply.internal textarea { background: var(--amber-soft); }
.dt-reply-top { display: flex; align-items: center; gap: 12px; }
.dt-reply-top b { margin-right: auto; }
.dt-toggle, .dt-check { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; color: var(--ink-2); cursor: pointer; }
.dt-reply-opts { display: flex; flex-wrap: wrap; gap: 8px 18px; align-items: center; }
.dt-reply-opts label:first-child { display: inline-flex; align-items: center; gap: 8px; font-size: 13px; color: var(--muted); }
.dt-reply-opts select, .dt-meta select { border: 1px solid var(--line); border-radius: 8px; height: 34px; padding: 0 8px; font: inherit; background: var(--surface); }
.dt-meta { display: grid; gap: 10px; }
.dt-meta label { display: grid; grid-template-columns: 90px 1fr; align-items: center; gap: 10px; font-size: 13px; color: var(--muted); }
.dt-extra { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; justify-content: space-between; padding: 10px 12px; border-radius: 10px; background: var(--paper); font-size: 13px; }
.dt-kv { display: grid; gap: 14px; }
.dt-kv small { display: block; color: var(--muted); font-size: 12px; }
.dt-kv b { display: block; }
.dt-kv span { display: block; font-size: 13px; color: var(--ink-2); overflow-wrap: anywhere; }
.dt-files { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; }
.dt-file-list { display: contents; }
.dt-chip { display: inline-flex; align-items: center; gap: 6px; background: var(--line-2); border-radius: 99px; padding: 4px 6px 4px 12px; font-size: 12.5px; }
.dt-chip small { color: var(--muted); }
.dt-chip button { border: 0; background: var(--surface); width: 20px; height: 20px; border-radius: 50%; cursor: pointer; line-height: 1; }
.dt-tpl { display: grid; grid-template-columns: 1fr auto; gap: 8px; padding-bottom: 12px; border-bottom: 1px solid var(--line-2); }
.dt-tpl textarea { grid-column: 1 / -1; grid-row: 2; }
.dt-tpl button { grid-column: 2; grid-row: 1; }
@media (max-width: 1100px) { .grid.side.dt-grid { grid-template-columns: 1fr; } .dt-thread { max-height: none; } }
@media (max-width: 860px) { .dt-filters .input[type=search] { min-width: 0; width: 100%; } .dt-filters { width: 100%; } .dt-msg { max-width: 100%; } }